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General Questions

What is JOBOO?

JOBOO is an online outsourcing platform that puts clients and businesses in contact with a global network of professional freelancers. Anyone can post a short-term or long-term job, choose a freelancer from the bids received, or directly pick a freelancer from those available, negotiate terms, and hire them to begin the contract.

- Clients can choose from thousands of professional talents at competitive rates. This platform helps remove the stress of undertaking the commitment of hiring a full-time employee and spending so much to train and retain them as well. 

- Freelancers can simply apply for many readily available jobs to begin their work with, and keep earning via part-time and full-time opportunities on the platform. 

How will JOBOO work for me as a client?

All you need to do is post a job on the platform.

There are two types of jobs - fixed price and biddable. 

Post a fixed job to choose the freelancer you want from a large pool of options, based on your budget, skills required, and so on. 

 Post a biddable job to allow freelancers to share their bids for the job. You can then choose the best bid out of all received, negotiate terms, and begin the contract. 

How will JOBOO work for me as a freelancer?

With JOBOO, being a freelancer, you can easily get jobs sitting in the comfort of your home. Simply create your profile, add your skills and details, look for jobs, negotiate terms, and begin the contract.  

By working as a freelancer here on the platform, you can greatly increase your client base and job throughput, without having to struggle. Begin your journey for FREE today by signing up. 

What fees does JOBOO charge?

Initially, there is no fee at all. 

Both clients and freelancers can join the platform for free. The platform only charges a fee when a project begins. This fee is deducted from the total amount being paid for the task to be done. And this fee is only deducted once the client is satisfied with the work and the task is marked as completed.  

How do I sign up?

Clients: To sign up, follow the steps below:

1. Go to Login/Sign Up.
2. Click Create an Account.
3. Choose "As a client" to create a client account.
4. Enter the details requested and create the account.
5. Verify your email (if required).
6. Log into the account.
7. You can start posting biddable or fixed jobs.

Freelancers (Service Providers): To sign up, follow the steps below:

1. Go to Login/Sign Up.
2. Click Create an Account.
3. Choose "As a Freelancer" to create a freelancer account.
4. Enter the details requested and create the account.
5. Verify your email (if required).
6. Log into the account.
7. Go to the dashboard. NOTE: You will have to fill out a form stating your skills, experience, and everything before you can access the dashboard.
8. So, add all your details in the form that shows up.
9. Look for jobs and place a bid.

Will JOBOO provide work to me?

JOBOO does not give you work. 

 It is simply a platform that allows you to get work done easily. You will have to search for jobs that fit your skillset, apply or bid on them, and wait for the client to reach out to you. Hence, having a complete profile increases your chances of being engaged by clients.

 If you match the requirements of the client, and have submitted a great bid, you will be hired and can begin working with them. 

Q: When do service providers get paid?
A: Payments are held by the platform until the service provider completes the job and you approve the work. Only then are funds released.

Q: Can I get a refund if the service provider doesn’t deliver?
A: Yes. If the provider fails to deliver or cancels the job, you are eligible for a refund.

Q: What if the work is not what I expected?
A: If the work doesn’t match the agreed specifications, you can request a refund. In some cases, partial refunds may be offered if part of the work was completed.

Q: How do I request a refund?
A: Submit your request within 2 days of job completion or cancellation. Include a clear explanation and any proof (messages, files, screenshots).

Q: What happens if there’s a dispute?
A: The platform will mediate between you and the service provider. We may suggest corrections or revisions. If that doesn’t resolve the issue, we’ll decide on a fair refund. Our decision is final.

Q: How long does it take to get my money back?
A: Approved refunds are processed within 10 business days and returned to your original payment method less transaction fees. In the event of a contestation, it will further be subject to contestation resolution.

Q: Are there times when refunds are not possible?
A: Yes. Refunds are not given if:

• You approved the work and later changed your mind.
• The issue was caused by something outside the provider’s control (like your own system errors or third-party delays).
• You didn’t provide the information or feedback needed for the provider to finish the job.

Q: What rights does the platform have?
A: We may hold payments during disputes and suspend accounts if users misuse refunds or act dishonestly.

Q: Which laws apply to this policy?
A: This policy follows the laws of the Republic of Zambia.